SONOFF DUAL USER GUIDE

Hi, welcome to use Sonoff Dual! Sonoff Dual supports to connect two home appliances and electronic devices, allowing you to independently control them on eWeLink.

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iOS version or Google play for Android version.

2. Follow below wiring instruction to connect the device.

Sonoff_Dual_Wiring_instruction

3. Add device

1. Power up the device after you complete the installation.

dual

2. Press the pairing button for 7 seconds until the green LED blinks like below:

It’s 2nd generation devices, when entering pairing status, the LED blinks 3 times and on repeatedly.

For Android, please select the 1st icon, click next.

For iOS, you will see two pairing method icons to select. If your app version is 2.4.0 or higher, please select the 1st icon; If your app version is lower than 2.4.0, please select the 2nd icon, then click next.

3. It will auto-search and connect smart home device around you.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

5. Name the device to complete.

Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect to your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.

 

3. APP features

1. WiFi remote control and device state

Turn on/off by tapping on device icons. If you have connected two devices, then you can tap on the corresponding device icon to turn on/off. Device state always simultaneously display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

5. Set default device state

设置

Go to the Device Setting, you can set default device state to be on, off or keep when the device is powered on.

6. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

7. Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

4. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router,  only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which mean the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in pairing status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: Currently this product does not support LAN or directly connect to a hotspot. It must connect to the WiFi router.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.

S21 TH SMART SOCKET

Hi,  welcome to use S21 Smart Socket!

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iOS version or Google play for Android version.

 

2. Add device

1. Plug in and power up your S21 Socket.

s21pd

2. Press the button for 7 seconds until the green LED blinks like this: blinks twice and on repeatedly.

add_device

3. Click the “Add” icon on eWeLink.

For Android, please select the first pairing method icon, click next.

For iOS, please go to  Phone Setting>WiFi>connect the WiFi begins with ITEAD-******, enter default password 12345678.

Go back to eWeLink, select the 2nd icon if your version is 2.4.0 or higher, select the 1st icon if your version is lower than 2.4.0. Click next.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

souse

5. NEXT, eWelink will search the device and add it to your account,it takes 1-3 minutes.

6. Name the device to complete.

Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect to your router and server. When the green LED on, the device is “Online”, if eWeLink still shows “Offline”, please restart eWeLink.

 

3. APP features

1. WiFi remote control and device state and TH checking.

Turn on/off by tapping on device icon. Device state always simultaneous display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

 

5. Auto mode and Manual mode

5.1 In the Auto mode, the socket can not be turned ON/OFF by the button manually.

5.2 In Manual mode, the switch can be ON/OFF at any time.

5.3 The preset timers can work as usual in Auto mode.

6. Insert sensor to S21 or not.

6.1 Insert sensor: APP will display temperature and humidity value, and it can be set to Auto mode.

6.2 Without sensor: APP will not display temperature and humidity value, and it does not have Auto mode.

6.Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

7. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

4. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router,  only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which mean the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in pairing status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: Currently this product does not support LAN or directly connect to a hotspot. It must connect to the WiFi router.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.

INCHING/SELF-LOCKING Switch

Hi, welcome to use 1 channel Inching/Self-locking Switch 5V 12V!

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iOS version or Google play for Android version.

2. Schematic diagram of equipment.

The switch has two input voltage supply specifications: 5V and 5V/12V. No matter which specification is selected, the functions remain the same.

5V self-lock/inching mode wireless switch:self-locking-inching-wireless-switch-5V-2

5V/12V self-lock/inching mode wireless switch:Self-lockIing-Inching-Mode-Wireless-Switch-5V12V-1

There are two working modes for the product: inching mode and self-locking mode. Users can press the self-lock/inching mode button to switch between these two modes.

When the module is switched to self-locking mode, users can turn on/off the connected appliance immediately.. There are two wiring way.

Self-lockIing-Inching-Mode-Wireless-Switch-5V-self-locking-1

self-locking-inching-wireless-switch-5V-self-locking-2

In inching mode, users can have two wiring ways to select:

  • Turn on 1s and then auto-off
  • Turn off 1s and then auto-on.

When the module is switched to inching mode, users can press on/off toggle button to turn on or off connected device. There are two kinds of wiring way.

self-locking-inching-wireless-switch-5V-inching1

The first wiring way is to connect COM and NO with an appliance. In this way, when users press the setting button or use the APP to turn on, connected appliance will be turned on for 1s and then auto turned off.

self-locking-inching-wireless-switch-5V-inching2

The second wiring way is to connect NC and COM with an appliance. In this way, when users press the setting button or use the APP to turn off, connected appliance will be turned off for 1s and then auto turned on.

LED Indicator:

There are 3 LEDs, the LED beside self-lock/inching mode button indicates the working mode(on: self-locking mode, off: inching mode).

The LED beside on/off setting button indicates WIFI status(enter pairing status: long press the setting button until LED blinks fast).

And the one below the relay indicates relay on or off status(on: turn on connected device, off: turn off connected device).

3. Add device

1.Power up the device with 5V DC or 12V DC.

dd

2. Press the above button for 7 seconds until the red LED blinks like below:

It’s a 2nd generation device, when enter pairing status the LED blinks 3 times and repeat.

For Android, please select the first pairing method icon, click next.

For iOS, please go to  Phone Setting>WiFi>connect the WiFi begins with ITEAD-******, enter default password 12345678. Go back to eWeLink, select the 1st icon if your version is 2.4.0 or higher, select the 2nd icon if your version is lower than 2.4.0. Click next.

add_device

3. It will auto-search and connect smart home device around you.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

souse

5. Next, eWelink will search the device and add it to your account,it takes 1-3 minutes. When this complete, you can give your device a name.

6. Name the device to complete.

Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect with your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.

 

4. APP features

1. WiFi remote control and device state

Turn on/off by tapping on device icon. Device state always simultaneous display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

5. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

6.Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

5. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum.

If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router,  only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which mean the device has connected to router and server but failed to be added to device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in paring status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: The Sonoff SV supports to be controlled by LAN.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.

TOWER SOCKET USER GUIDE

Hi, welcome to use Sonoff Tower!

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iOS version or Google play for Android version.

2. Add device

dierc

1.Power up your Sonoff Tower, press and hold the big button on 2nd floor until the WiFi indicator LED fast blinks.

3d

2. Press the black button for 7 seconds until the green LED blinks like below:

2.1 For 1st generation devices, when enter pairing status the LED blinks 1 time and repeats.

2.2 For Android, please select the 1st icon, click next.

For iOS, please go to  Phone Setting>WiFi>connect the WiFi begins with ITEAD-******, enter default password 12345678. Go back to eWeLink, select the 2nd icon if your version is 2.4.0 or higher, select the 1st icon if your version is lower than 2.4.0. Click next.

3. It will auto-search and connect smart home device around you.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

5. Name the device to complete.

6. Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect to your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.

 

3. APP Features

1. WiFi remote control and device state

Turn on/off by tapping on device icon. Device state always simultaneous display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

5. Set default device state

设置

Set default device state to be on or off when the device is powered on.

6. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

7. Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

4. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router,  only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which mean the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in pairing status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: Currently this product does not support LAN or directly connect to a hotspot. It must connect to the WiFi router.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.

IFAN USER GUIDE

Hi, welcome to use Smart iFAN!

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iOS version or Google play for Android version.

 

2. Add device

1. Plug in and power up your iFAN.

ifan

2. Press the On/Speed button for 7 seconds until the WiFi LED blinks like this: blinks 3 times and on repeatedly.

Go to eWeLink, click “+”.

add_device

For Android, please select the 1st icon, click next.

For iOS, you will see two pairing method icons to select. If your app version is 2.4.0 or higher, please select the 1st icon; If your app version is lower than 2.4.0, please select the 2nd icon, then click next.

3. It will auto-search and connect smart home device around you.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

souse

5. NEXT, eWelink will search the device and add it to your account,it takes 1-3 minutes.

6. Name the device to complete.

7. Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect to your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.

 

3. APP features

1. WiFi remote control and device state

Turn on/off by tapping on device icon. Device state always simultaneous display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

5. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

6. Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

4. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which means the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in pairing status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: Currently this product does not support LAN or directly connect to a hotspot. It must connect to the WiFi router.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.

Sonoff Touch Wall Switch

Hi,  welcome to use Sonoff Touch Wall Switch!

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iOS version or Google play for Android version.

2. Schematic diagram of equipment installation.

Sonoff-Touchwd

The switch must be powered up through Lin (Live input) and Nin (neutral input). While Lout is Live output.

2. Add device

1. Power up your Wall Switch.

Touch_pairing

2. Press the button for 7 seconds until it fast blinks to enter into WiFi learning state.

 

Go to eWeLink, click “+”.

For Android, please select the 1st icon, click next.

For iOS, please go to  Phone Setting>WiFi>connect the WiFi begins with ITEAD-******, enter default password 12345678. Go back to eWeLink, select the 2nd icon if your version is 2.4.0 or higher, select the 1st icon if your version is lower than 2.4.0. Click next.

EWeLink will auto-search and connect to the device.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

5. Name the device to complete.

6. Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect to your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.

 

3. APP features

1. WiFi remote control and device state

Turn on/off by tapping on device icon. Device state always simultaneously display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing schedules

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

5. Set default device status

设置

In Device Setting, you can set default device status to ON or OFF when the device is powered on.

6. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

7. Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

4. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which means the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in pairing status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: the Sonoff Touch supports to be controlled by LAN.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.

S85 WALL SOCKET USER GUIDE

Hi, welcome to use S85 Wall Outlet!

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iOS version or Google play for Android version.

2. Schematic diagram of equipment installation.

s85

It can replace the comment 86 wall socket directly.

3. Add device

1.Power up the socket after you complete the installation.

s85tt

2. Press the button for 7 seconds until the green LED fast blinks.

Go to eWeLink, click “+”.

Select the pairing method icon accordingly:

 

3. It will auto-search and connect smart home device around you.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

5. Name the device to complete.

6. Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect to your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.

 

4. APP features

1. WiFi remote control and device state

Turn on/off by tapping on device icon. Device state always simultaneous display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

5. Set default device state

设置

Set default device state to be on or off when the device is powered on.

6. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

7. Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

5. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which means the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in pairing status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: Currently this product does not support LAN or directly connect to a hotspot. It must connect to the WiFi router.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.

SLAMPHER RF USER GUIDE

Hi, welcome to use Slampher RF!

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iPhone or Google play for Android.

2. Screw Slampher with E27 light bulb.

slampher

3. Add device

1. Power up the device after you complete the installation.Press the black button once to turn off the lamp first.

slam

2. Press the black button for 7 seconds until the green LED blinks like below:

It’s a 1st generation device. When enter pairing status the LED blinks 1 time and repeats.

For Android, please select the 1st icon, click next.

For iOS, please go to  Phone Setting>WiFi>connect the WiFi begins with ITEAD-******, enter default password 12345678. Go back to eWeLink, select the 2nd icon if your version is 2.4.0 or higher, select the 1st icon if your version is lower than 2.4.0. Click next.

3. It will auto-search and connect the smart home device around you.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

5. Name the device to complete.

6. Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect with your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.

433MHz remote control (Sonoff RF module)

1. Sonoff RF can be set to pair most of the 433mHz remote controllers. If the red LED of the device blinks when you press the button of RF Remote, that means it can be learnt.

2. Paring: Fast press the black button on Sonoff RF twice, the red LED blinks once, then press one of the buttons of your RF controller to set pairing for 1-2 second.

3. Clearing coding: Fast press the black button on Sonoff RF three times, the red LED on for 3s, that says the RF controller code has been cleaned. If you can’t paring successfully, please try to clean first.

4. After complete pairing, you can add the device to eWeLink by press the remote controller for 5s, device green led will start blink and enter into pairing state.

4. APP features

1. WiFi remote control and device state

Turn on/off by tapping on device icon. Device state always simultaneous display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

5. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

6. Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

5. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which means the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in pairing status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: the Slampher supports to be controlled by LAN.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.

S20 Smart Socket USER GUIDE

Hi, welcome to use S20 Smart Socket EU/US/UK/CN!

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iOS version or Google play for Android version.

2. Add device

  1. Plug in and power up your S20 Socket.

s20

2. Press the button for 7 seconds until the green LED blinks like below:

It belongs to 1st generation device, when enter pairing status the LED blinks 1 time and repeats.

For Android, please select the 1st icon, click next.

For iOS, please go to  Phone Setting>WiFi>connect the WiFi begins with ITEAD-******, enter default password 12345678. Go back to eWeLink, select the 2nd icon if your version is 2.4.0 or higher, select the 1st icon if your version is lower than 2.4.0. Click next.

3. It will auto-search and connect smart home device around you.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

5. Name the device to complete.

6. Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect to your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.

3. APP features

1. WiFi remote control and device state

Turn on/off by tapping on device icon. Device state always simultaneous display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Set default power on status

设置

In Device Setting, you can set default device status: ON or OFF when the device is power on.

5. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

6. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

7. Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

4. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which means the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in pairing status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: the S20 supports to be controlled by LAN.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.

SONOFF Basic/RF USER GUIDE

Hi, welcome to use Sonoff Basic or Sonoff RF!

1. Download “eWeLink” app.

Search “eWeLink” in APP Store for iOS version or Google play for Android version.

2. Follow below wiring instruction to connect the device.

sonoff_pairing

Input    Output

N ————N

L————-L

 

3. Add device

1. Power up the device after you complete the installation.

2. Press and hold the black button for 7 seconds until the green LED blinks like below:

It belongs to 1st generation device, when enter pairing status the LED blinks 1 time and repeats.

For Android, please select the 1st icon, click next.

For iOS, please go to  Phone Setting>WiFi>connect the WiFi begins with ITEAD-******, enter default password 12345678. Go back to eWeLink, select the 2nd icon if your version is 2.4.0 or higher, select the 1st icon if your version is lower than 2.4.0. Click next.

3. It will auto-search and connect smart home device around you.

4. Input your home SSID & password:

4.1 If no password, keep it blank.

4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

5. Name the device to complete.

Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect to your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.

 

3. 433MHz remote control (Sonoff RF module)

1. Sonoff RF can be paired with most of the 433Mhz RF Remote controllers. If the red LED of the device blinks when you press the button of your remote controller, that says your controller are learning.

2. Paring:

sonoff_rf_pair_with_433

Fast press the black button on Sonoff RF twice, the red LED blinks once, then press one of the buttons of your RF controller to set pairing for 1-2 second.

3. Clear coding:

sonoff_rf_clear_pairing_with_433

Fast press the black button on Sonoff RF three times, the red LED is on for 3s, that means the RF controller code has been cleaned. If you failed to pair, please try to clean first.

 

4. APP features

1. WiFi remote control and device state

Turn on/off by tapping on device icon. Device state always simultaneous display on APP.

2. Share Control

分享

The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.

How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

3. Timing

定时

Support max 8 enabled single/repeat/countdown timing schedules each device. Preset timers can work even network is unavailable, but the device must keep power on.

4. Set default power on status

设置

In Device Setting, you can set default device status: ON or OFF when the device is power on.

5. Scene/Smart Scene

Scene allows triggering on/off your devices automatically. Scene Settings is in the upper right corner of Device List. You can set up scenes or smart scenes to trigger on/off the device.

Users should select “Click to execute” in the condition, add different existing devices, name the scene and save it.

6. Security mechanism

One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

7. Update

It will auto-remind you of new firmware or version. Please update as soon as you can.

 

5. Problems and solutions

Read the detailed FAQ  on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.

1. My device has added successfully but stays “Offline”.

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which means the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

2. Why the APP can’t find the device in pairing status?

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?

Answers: the Sonoff Basic and Sonoff RF support to be controlled by LAN.

4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.

Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.